Frequently Ask Questions

Are your products tested on animals?

No, none of our products are tested on animals but they are tested and my friends and family members.

 

My child and I have eczema (sensitive skin). Can we use your products?

Yes, please test on a small area first, just to be safe. Many of our customers have eczema and they love using our products.
 

Can I really exfoliate every day?

We suggest 1 to 2 times a week.

 

What type of candles do you make?  

Our candles are 100% Soy candles.
 

What is your turnaround time?

Your order will ship within 5 to 7 business days via USPS with tracking.

 

Will I receive an email when my order ships?

Yes, an email will be sent to you once we have shipped your order.

 

What is your return/exchange policy?

Due to the unique nature of our handmade items, all sales are final and no refunds are available. In the unlikely event that you receive a defective item, please contact us via email at arbriacreations@gmail.com within 48 hours of delivery of your order.

 

Do you have any current discount codes?

Our discount codes are announced on our Facebook and Instagram sites. Please be sure to like the Arbria Creations page on Facebook and Instagram to get notified when they are announced.